thebackend - Server Maintenance [Apr 28, 2025] – Incident details

All systems operational

Server Maintenance [Apr 28, 2025]

Resolved
Under maintenance
Started 2 months agoLasted about 1 hour

Affected

Game Server

Under maintenance from 1:00 AM to 2:03 AM

Users

Under maintenance from 1:00 AM to 2:03 AM

Friends

Under maintenance from 1:00 AM to 2:03 AM

GameInfo

Under maintenance from 1:00 AM to 2:03 AM

Rank

Under maintenance from 1:00 AM to 2:03 AM

Posts

Under maintenance from 1:00 AM to 2:03 AM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    Hello, This is team BACKND.
    We would like to inform you of a scheduled maintenance to ensure more stable server operations.
    Please find the details below, including the maintenance schedule, content, and potential impact.
    We kindly ask for your understanding as this maintenance is essential for providing a stable service.

    • Maintenance Schedule

      • April 28, 2025 (Mon) 01:00 to 04:00 (UTC)

        • Maintenance may be completed earlier than scheduled or may be extended. In such cases, guidance will be provided within the console.

      • Apr 28 (Mon) 01:00 (UTC)

        • All projects will be switched to maintenance mode.

      • Apr 28 (Mon) 04:00 (UTC)

        • All projects will return to their pre-maintenance status.

        • If maintenance is completed earlier than scheduled, projects will be returned to their pre-maintenance status at that time.

        • A notice will be posted immediately in the console announcements when maintenance is complete.

    • Maintenance Details

      • Database Server

        • Infrastructure system update

        • Optimization of the leaderboard database

      • Chat Server

        • Redistribute of the chat server

    • Impact of Maintenance

      • During the maintenance period, there may be disruptions in server communication, and all projects will be set to maintenance mode as a precaution.

      • We recommend informing users within your games about this scheduled maintenance.

      • The console will be unavailable until the maintenance is completed due to an infrastructure system update.
        The console will provide guidance on the maintenance status.

    We apologize for any inconvenience this may cause and appreciate your patience and cooperation.
    If you have any questions or need assistance, please reach out to us at global@backnd.com.
    We will do our best to complete the maintenance as quickly and efficiently as possible.

    Thank you.